Questions and answers about the AMAG car subscription

All our used cars come with the reliability and quality you can expect from AMAG. As a rule, they are newer vehicles, aged between 12 and 36 months old.

No, the vehicles are not marked. Our AMAG logo can only be found on the number plate holder.

You get the exact car that you see and choose on the website. If this car has already been taken in the meantime, we will try to offer you a similar car as an alternative.

In rare exceptional cases, it may be a former smoker's vehicle. AMAG has done everything possible in advance to neutralise any odours. No further treatment will be carried out following a subscription takeover.

You will receive a number plate from your canton of residence. However, it is not possible to attach your existing number plate to the car.

We will do everything we can to hand over the vehicle as quickly as possible. The necessary arrangements usually take around 10 to 14 working days, and we will discuss the precise date with you. You are welcome to provide us with a preferred date in advance, and we will try to meet your wishes whenever possible.

This depends primarily on the planned use of the vehicle and your needs. Different kilometre packages are available for each subscription vehicle.

You can see what mileages are available for your chosen car on the vehicle details page.

Yes. For a small additional charge of CHF 199.–, we would be happy to deliver your car directly to your door in Switzerland.

We will fill up your car’s tank before it is delivered from our location to your home. This means the tank may not be 100% full when the car ultimately arrives at your home.

The subscription price depends on the vehicle selected and also on the mileage. An expensive vehicle will also lead to a higher subscription rate, and a high mileage (kilometre package) will also increase the subscription costs.

You can see all of the vehicle details on the product details page, including pictures.

Postponement is possible up to 48 hours before the scheduled date. Please let us know by email at online.sales@amag.ch or by phone on 0800 33 55 33 from Monday to Friday, 8 a.m. to 6 p.m.

We need some notice to get the vehicle ready for you. In addition to preparing the vehicle itself, this also includes registration in your canton of residence, taking out the insurance, etc. As a rule, handover is possible no earlier than 10–14 days in the future. If you would like an earlier date, please mention it in the comments and we will try to find the best solution together.

Please call us on the following number: 0800 33 55 33.

You must be at least 20 years old, live in Switzerland and have a valid category B driving licence. You also need to have a credit card and a positive credit report.

Yes. You just need to have an official residency registration certificate and a valid driving licence.

Using our online platform, you can easily select a car by setting the filter to «Car subscription». You will then be shown a selection of all vehicles available under subscription-model terms. Then select the «Subscribe now» button on the product detail page of the car. After that, the ordering process follows online.

If you have any difficulties with booking your car, please contact us by e-mail at online.sales@amag.ch or by telephone on 0800 33 55 33.

In the first step, we need your personal information, such as name, address, credit card details, etc. We will contact you if we need any additional information.

No, we do not require a deposit or start-up fee.

Payment must be made exclusively via your credit card. Unfortunately, payment by invoice is not possible.

Visa, Mastercard, Diners Club / Discover or JCB. Prepaid cards are not accepted.

Quite easily at any of our 11 specialist locations in Switzerland. Or for an even more convenient option, you can have your car delivered straight to your home. To arrange this, select the home delivery option during the booking process.

Please bring your valid driving licence.

Yes. The odometer reading will not be recorded until the time of handover at your home.

No, the car must be picked up by the person who took out the subscription. Please bring your valid driving licence for identification.

AMAG Leasing AG reserves the right to carry out a credit check. Depending on the result, this may lead to an application being rejected.

Yes. Family and friends may also drive the vehicle, but it is important that these persons also have a driving licence that is valid in Switzerland.

Switching vehicles is not possible during the minimum term. If you switch vehicles after the end of the minimum term, a new minimum term begins for the new vehicle. It is not possible to offset the rental period of the previous vehicle against the new minimum term for the new vehicle.

Please contact us by phone on 0800 33 55 33 or by email at online.sales@amag.ch. We will be happy to assist you.

Please contact us by phone on 0800 33 55 33 or by email at online.sales@amag.ch. We will be happy to assist you.

Please check your junk mail folder. Sometimes, automatically generated e-mails are filtered by your e-mail provider. If you cannot find the e-mail, please call us on 0800 33 55 33 and we will happily send you a copy.

Please double-check you entered the right details and contact your credit card provider. Is your card still valid? Has the card been blocked at all?

Your credit card will be charged immediately after activation of the subscription. Some delays may occur due to internal processes. The charge will be made again on the scheduled effective date from the following month.

The effective date for the subscription is the same as the confirmed handover date.

To change your name we need new identity documents, so please contact us: 0800 33 55 33

Unfortunately, transferring the account is not possible. You can, however, cancel the subscription and your spouse can take out a new one. This is not necessary though; your spouse is also allowed to drive the subscription vehicle as long as they have a driving licence that is valid in Switzerland.

To do this, log into your customer account and go to ‘My AMAG Profile’.

You can log into your customer account online and increase the mileage / mileage package there quite easily. The kilometres travelled will be extrapolated at the end of the subscription period and compared with the actual kilometres.

Your subscription will be renewed automatically for another month on a monthly basis, up to a maximum of 24 months.

Please check with your credit card provider to find out why a charge was not possible. Possible reasons may be: a) card limit already reached / not enough available credit, b) card has been blocked

Yes, you can easily change your credit card in your customer account. The charge will then be made automatically to the newly stored card before the next reminder run. This will ensure that you don't receive another reminder.

The debiting process is automated and we repeat the charge automatically on a regular basis if it is not successful.

No, this must be done by you.

The effective date for the subscription is the same as the confirmed handover date and unfortunately cannot be postponed.

The first charge for the subscription is made after activation and completion of the vehicle handover. In some cases, there may be a delay of a few days, which means that the credit card charges may not be a full month apart. In the subsequent months, however, charges will be made monthly on the scheduled effective date.

We’d be happy to. To get the ball rolling, go to auto.amag.ch/verkaufen and fill in the necessary information. We then calculate the value of your car and get back to you promptly with a purchase offer. You are also welcome to contact us by e-mail at online.sales@amag.ch or by telephone on 0800 33 55 33.

Unfortunately, it is not possible to transfer your subscription, but you can easily cancel your subscription and your friend can take out a new one. However, friends are also entitled to drive the subscription vehicle as long as they have a driving licence that is valid in Switzerland.

Obviously, we would be delighted if you like the car so much that you want to use it for the long term. A follow-on transaction in the form of a purchase or lease is separate to the subscription. In this case, please contact us by e-mail at online.sales@amag.ch or by phone on 0800 33 55 33. We’ll find a solution together.

In principle, you have no right to purchase the vehicle during or after the expiry of the subscription. In this case, please contact us via e-mail at online.sales@amag.ch or by phone on 0800 33 55 33.

The vehicle is to be used primarily in Switzerland. The vehicle may also be driven abroad (such as for holiday purposes). 

Car insurance is valid in Switzerland and the Principality of Liechtenstein as well as in many European countries and countries bordering the Mediterranean and island states.

It is not valid in the following countries: Belarus, Moldova, Ukraine, the Russian Federation, Georgia, Armenia, Azerbaijan, Kazakhstan, Egypt, Algeria, Lebanon, Libya and Syria.

When driving abroad, you are obliged to carry any additional documents and safety accessories required for this purpose, such as safety vests, in the vehicle.

The monthly subscription fee (rent) includes:

a) Use of the vehicle during the rental period within the scope of the kilometres included in the agreed monthly package

b) Summer and winter tyres, including their change and storage

c) Swiss motorway vignette for the entire rental period

d) All registration fees, vehicle taxes and charges

e) Motor vehicle insurance

f) All servicing, wear-and-tear work and repairs, provided that these have not been caused by the customer using the vehicle in violation of the Agreement

All other costs associated with the operation and maintenance of the vehicle shall be borne by the customer. This applies in particular to costs for fuel consumption, costs for electricity, wiper fluid, AdBlue, cleaning costs during the contract period or with regard to return of the vehicle, toll fees for roads in other countries, etc.

In the event of a breakdown, the Totalmobil! breakdown service needs to be notified:

Telephone: +41 848 024 365

Please use our online claim form to report any type of damage within five (5) working days. Fill in the insurance claim form completely and truthfully. If claims reports are received late, or if the customer is responsible for delays in the claims process, AMAG reserves the right to charge an appropriate processing fee. AMAG also reserves the right to claw back from the customer any financial losses caused either directly or indirectly by a delay for which the customer is responsible or a breach of the customer’s obligation to cooperate.

Recognition of third-party claims is not permitted. The customer must follow the instructions of AMAG and/or the insurer with regard to repairing damage.

Vehicle damage (including minor damage, such as minor damage to paintwork that can be polished up or the replacement of small components screwed or stuck on to the vehicle), where not covered by comprehensive insurance or falling within the excess of the fully comprehensive coverage, as well as the full excess in the case of damage caused by collision, will be borne by the customer.

In the event of the workshop work listed below lasting longer than two hours, AMAG will offer you a replacement vehicle for the duration of the workshop work so that you do not lose access to a vehicle due to workshop work: warranty work, service and inspection, as well as if repairs are required through no fault of your own. There is no entitlement to replacement mobility for workshop work lasting less than 2 hours or in case of tyre change. The type of replacement vehicle depends on availability. Your needs will be taken into account as far as possible. There is no entitlement to a specific model as a replacement vehicle.

Nothing is blocked. The excess is only collected in the event of damage and only in the actual amount of the damage. If the amount of the damage exceeds the excess, a maximum of the amount of the said excess will be collected.

Bring the vehicle to be serviced as soon as a service indicator is activated in the vehicle. The vehicle may only be maintained and repaired at AMAG businesses. AMAG bears the costs for inspection and maintenance. All AMAG businesses can be found at www.amag.ch.

Carrying out service work or other work in a non-AMAG business is prohibited, and the resulting costs shall be borne by you, along with any dismantling and/or inspection work that needs to be conducted afterwards at an AMAG business. Exceptions to this are repair work that is carried out after a breakdown abroad.

You can book a service appointment at an AMAG business near you by making an appointment online (www.amag.ch) or by telephone. If you have any questions or are unsure about anything, you can contact AMAG’s Customer Care Center at any time (0800 33 55 33 or online.sales@amag.ch).

During the time of the rental relationship, the vehicle has:

a) Third-party motor vehicle liability insurance

b) Comprehensive insurance in the event of a collision

c) Partial comprehensive insurance

d) Parking Damage Plus insurance

e) Gross negligence protection (waiver of the statutory right of recourse or reduction)

The insurance costs are included in the subscription price. Intentional damage or damage caused by gross negligence is excluded from the insurance cover.

Excesses:

Third-party insurance: with gross negligence protection/excesses 0/+ 2,000*

Comprehensive insurance (collision): With gross negligence protection/excesses 1,000 / 3,000*

Partial comprehensive insurance: incl. Glass PLUS and Parking Damage PLUS/excess 0

*Under 25 years of age

The international insurance card (green card) can be ordered from Zurich [International Insurance Card – Zurich Switzerland].

The currently valid, online version of the General Terms and Conditions of Insurance (GTCI) of Zürich Versicherungs-Gesellschaft AG apply [Zurich GTCI]. Customers agree to comply with the provisions of the GTCI as if they themselves were the policyholders.

Please report any claims to us using the online form on your customer account under ‘Report damage’.

Intentional damage or damage caused by gross negligence is excluded from the insurance cover. Please note the applicable terms and conditions in the Subscription General Terms and Conditions.

The currently valid, online version of the General Terms and Conditions of Insurance (GTCI) of Zürich Versicherungs-Gesellschaft AG apply [Zurich GTCI]. Customers agree to comply with the provisions of the GTCI as if they themselves were the policyholders.

Having an excess with our insurance partner means we can guarantee fair subscription rates for our customers. You only pay the excess in the event of damage in accordance with the Terms and Conditions.

Fuels of any kind or windscreen wiper fluid must be paid for by the subscriber. In the event of an oil change service or other service work requiring replacement of a fluid, AMAG will bear the costs.

You may bring your subscription vehicle to one of our centres for service and repair work. With more than 82 centres throughout Switzerland, there will always be one close to you. Please make an appointment online via www.amag.ch.

Depending on the time needed for the repair or service, you will be entitled to a replacement vehicle.

You may bring your subscription vehicle to one of our centres for service and repair work. With more than 82 centres throughout Switzerland, there will always be one close to you. Please make an appointment online via www.amag.ch.

This is up to you and depends on the contract term you choose. The minimum term of our car subscriptions is 3 months, and the maximum is 24 months. The subscription starts from the confirmed day we hand the vehicle over to you.

At the end of the selected minimum term, the subscription will automatically be renewed for another month until you change, cancel or reach the end of the maximum rental period.

If you wish to cancel your subscription, you can do so online in your customer account at least 30 days before the end of your contract period.

The minimum term does not need to be adjusted. Unless cancelled, the subscription is always automatically renewed by one month up to the maximum term of 24 months.

At the end of the selected minimum term, the subscription will automatically be renewed for another month until you change, cancel or reach the end of the maximum rental period.

If you wish to cancel your subscription, you can do so online in your customer account at least 30 days before the end of your contract period.

If the selected mileage is exceeded, the additional kilometres will be billed for at the end of the subscription period. We charge CHF 0.75 per additional kilometre. However, the mileage (selected kilometre package) can be adjusted during the subscription period, so that you always have the right subscription for your needs.

No reimbursement will be provided for any unused kilometres. It is not possible to transfer the unused kilometres to a new subscription or vehicle.

Yes. During your subscription period, any kilometres you don’t use are carried over to the following month. However, unused kilometres cannot be transferred to a different subscription or car.

You can return the car to a specialist AMAG company. We will contact you in advance to arrange an appointment.

Please ensure that the car has a full tank of fuel or is fully charged and is returned in an undamaged, cleaned/washed (inside and out) and roadworthy condition corresponding to its age and mileage, along with all keys and associated components and documents.

Minor damage to the paint is considered normal wear and tear, provided it can be repaired with standard reconditioning methods.

The following in particular will be considered damage:

• Significant damage (dents or bumps) to the bodywork exceeding 2 cm in diameter
• Accidental damage or hail damage that has not been repaired
• Cleaning due to smoking
• Holes in the upholstery

The handover protocol, which reflects the condition at the time, is used as a basis for the evaluation.

Is there a damage catalogue or similar on the part of leasing? We also need it for the GTC.

You will find your active subscriptions under 'Subscriptions' in the Customer Dashboard. You have the option to cancel your subscription easily online. If you have any questions, please contact us by email at online.sales@amag.ch or by telephone on 0800 33 55 33.

You can cancel your subscription conveniently online on your Customer Dashboard no later than 30 days before the end of the minimum term. If you wish to continue your subscription, the subscription period is automatically extended by one month after the minimum term until you terminate your subscription (up to a maximum of 24 months). If you have any questions, please contact us by email at online.sales@amag.ch or by telephone on 0800 33 55 33.

To ensure the return process runs smoothly, the subscriber must return the vehicle in person. When it is returned, any damage to the vehicle will be identified in your presence. This cannot be done with an uninvolved third party.

The invoice for any additional kilometres will be billed directly to you by AMAG Automobil und Motoren AG.

The maximum duration of your subscription is 24 months. We will be happy to offer you another vehicle.

When the vehicle subscription is cancelled, you will be asked to select a return date, which will be confirmed by our partners. The return date must be before or on the effective date, otherwise the subscription will be extended for another month.