Update for our customers regarding the COVID-19 coronavirus.

17.03.2020

 

Dear customer

Due to the current exceptional circumstances caused by the Coronavirus (COVID-19), we have implemented important measures to protect the health of our customers, employees, suppliers and partners.
 
For this reason, our showrooms will remain closed until 19 April 2020. The personal vehicle trade is thus suspended for the time being. However, our sales staff will be happy to assist you by phone or e-mail.

All workshops and our bodywork and paint shops will remain open for you (expect Ticino). Our services are available to you as usual. A collection/return service for customer vehicles in service is offered as far as possible.

All AMAG branches in Ticino are closed. An on-call service for emergencies has been arranged. Please refer to the home page of the relevant branch for the emergency number. => More information

We are focusing all our energies on continuing to provide you with the best service. However, it is possible that your waiting time may be longer than what you are accustomed to.

We are taking the following additional precautions for our customers:

Measures by the AMAG Retail customer service/workshop area:

  • We protect your vehicle using appropriate materials, especially on the steering wheel, seat and gear stick.
  • You can drop off or pick up your car key directly in the key safe without having to have personal contact with one of our employees – please contact our customer service team to arrange this.
  • In the event of personal contact, our employees will maintain distance and avoid shaking hands.
  • Whenever possible, you can still have your vehicle picked up or dropped off at your home.

Deliveries of new or used vehicles:

  • Deliveries of new and used cars are possible in accordance with the specifications of the Federal Office of Public Health (BAG). Benefit from the possibility that we can deliver the vehicle directly and conveniently to your home if required.
  • Please note that deliveries will be shortened. As soon as the current coronavirus situation is over, we will offer you the option of a detailed introduction to your new vehicle.

If you have questions or requests on these topics, please call us during office hours or contact us by e-mail.

You can now buy your dream car online at amag.ch!

As of 16 March 2020, you also have the option of finding your new vehicle in our new virtual showroom at www.amag.ch and ordering it online. Home delivery is available.

This decision was taken due to the great responsibility we have for the health and safety of the general public.
 
Thank you for your understanding. We truly appreciate the trust you place in us each and every day.
 

Stay healthy
 
Your AMAG 

 

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Please contact us for questions.